Jamf Administrator

The Jamf Administrator is responsible for developing and managing the Jamf environment within the organization. They have a deep understanding of application packaging and deployment processes, aiming to support the organization with appropriate packaging solutions and following best practices.

Responsibilities and Duties:

• Monitor, handle, and follow up on support case in ITSM tool.
• Deploying, configuring, and managing Apple devices using Jamf Pro.
• Staying up to date with the latest Apple technologies and Jamf Pro features.
• Deep knowledge about the JAMF tool for day-to-day operations, client development and service offerings.
• Certificate and Package Management: You create and update certificates and packages within the Jamf Software Server (both production and development environments).
• 2 Third-Party Application Maintenance: You ensure that third-party applications are up-to-date on the backend. 

Technical Knowledge:

• Technical knowledge and experience with Apple devices, operating systems, and applications.
• Good knowledge of the Jamf Pro management platform and its capabilities.
• Good knowledge of Microsoft Technologies such as Active Directory (AD), Azure Active   Directory (AAD), DNS, DHCP, and Group Policy Objects (GPO).
• Good knowledge about the JAMF to be able to manage operating system and application deployment, patch management and scripting.
• Good knowledge of network authentication (802.1x) using certificates.

Communication and way of working:

• Strong problem-solving and troubleshooting skills.
• Work closely with end users to understand problems and needs.
• Work closely with our IT teams and our customers to understand new needs.
• Communicate effectively to align goals with organizational objectives.
• Knowledge of an agile way of working.
• Knowledge of using tools such as Jira, Azure Boards etc.
• Knowledge of ITIL (foundation).

Relevant certifications:

• Jamf Certified Tech (JCT).
• Jamf 200.