Technology Services Analyst

Join the technology services team and collaborate with other analysts to manage and maintain the internal infrastructure and SaaS applications. In this key role, you'll be working within a team to operate a highly performant internal technology environment and associated productivity solutions.

 

Tasks

Technically support via our Service Desk tool (business-as-usual element)
Executing tasks/projects for improving the security and ways of working aspect of our technology environment
Collaborate with our Service Management, Security, Privacy, Engineering and HR teams

Provide technical support on our device estate to ensure bank's end users can work safely and securely in line with our remote first work environment policy
Deliver value at pace while communicating effectively and managing expectations of stakeholders
Look at opportunities to automate and improve processes so we scale the impact of our work
Ensure systems are compliant with internal security standards
Maintain accurate asset management records and up-to-date documentation of support and operations processes

Requirements

Administration knowledge of some of the following: Jamf Pro, MacOS administration, Google Workspace, Slack, Atlassian (Jira, Confluence & Jira Service Management) and SSO management
Foundation     knowledge     of     Information Security
Self-starter and a fast learner who has a flexible approach and enjoys collaborating with others to deliver a common goal  
Able to identify and automate repeatable processes using workflow automation tooling.
You know how to strike the right balance between automation and manual process on a cost-benefit basis
Ability to provide technical support with a positive, helpful attitude
Able to prioritise the best long-term outcome for our colleagues and being able to communicate key messages (good communicator)