Commercial Digital Incident Manager
IT & Telekom
Detta uppdrag är inte längre tillgängligt.
Assignment Description
Our client in the automotive industry is currently seeking a Commercial Digital Incident Manager.
The Commercial Digital Incident Manager is a crucial member of the Commercial Digital Market Support Team. The primary role of the CD Incident Manager is to provide support for our client’s online products, as they expand into global markets and enhance online sales in existing markets.
Our client’s mission revolves around providing personal, sustainable, and safe mobility solutions. They are dedicated to simplifying their customers’ lives through innovative technology while prioritizing safety and sustainability. With a workforce of over 40,000 employees worldwide, they foster a collaborative, diverse, and inclusive environment where every individual can make a meaningful impact.
Responsibilities:
- Troubleshoot and resolve incidents related to their global business.
- Provide knowledge support to customer care agents.
- Facilitate the transition from projects and engineering teams to establish support.
- Lead support for service/component development teams, ensuring operational stability and continuous improvements.
- Monitor incidents related to the online experience and manage workload in respective queues.
- Assist during major incidents, collaborating closely with engineering teams and the Major Incident Manager.
Qualifications:
- Bachelor’s Degree in Computer Science/Engineering or equivalent relevant experience.
- Experience with ServiceNow and monitoring tools is advantageous.
- Familiarity with troubleshooting and end-to-end understanding.
- Fluent in English.
Desired Attributes:
- Customer-oriented with strong stakeholder management skills.
- Excellent communication and responsiveness.
- Team player with self-motivation and flexibility.
- Eagerness to troubleshoot and understand issues in a complex and evolving environment.
- Join our client on a journey of innovation as they create safety, autonomous driving, and electrification technologies for tomorrow.
Period
2024-04-01 -
2025-01-31