Client Success Manager

We are looking for an Client Sucess Manager to join our client. The role will focus on churn and adoption.

 

Position Overview: As a Client Success Manager, you will play a pivotal role
in ensuring our clients' success by guiding them through the onboarding process, facilitating ongoing training, customer communication and maximizing the value they derive from our services. You will be responsible for building and maintaining strong relationships with our clients, understanding their business needs, and identifying opportunities for them to expand and optimize their usage of our products.

 

Responsibilities:

Onboarding and Training: Take ownership of customer and partner onboarding,
ensuring a smooth transition from the sales process to active product usage and
consumption. Develop and deliver effective training programs, user manuals,
tutorials, and webinars with a focus on our API and Data Products to enable
customers & partners to leverage the full potential of our services.

 Collaborate closely with support functions to foster strong relationships through
regular communication, addressing inquiries, and proactively sharing updates on new
features, enhancements, and best practices. This role will blend traditional key
account management with a technical advisory capacity to support both direct
customers and partners.

Identifying Opportunities: Collaborate with sales and partners to identify expansion,
renewal, or service adjustment opportunities. Support Business Development
Managers (BDMs) by facilitating upsell and cross-sell initiatives, ensuring alignment
with customer's evolving business needs.

Collaboration and Improvement: Work closely with sales, product support, and
partners to drive improvements and enhance customer experience. Support partner
interactions with end customers, focusing on technical and industry-specific expertise
to foster growth through strategic partnerships.

 CX Key Figures and Improvement Measures: Monitor and analyze customer & partner
experience key figures. Take responsibility for implementing improvement measures
and ensuring customer satisfaction metrics are met or exceeded.

 

Qualifications:
 Bachelor’s degree in business, Marketing, or equivalent work experience.
 Proven experience in customer success, account management, or a similar client-
facing role.
 Strong communication and interpersonal skills.
 Ability to understand and communicate technical concepts effectively.
 Proactive problem-solving skills and the ability to collaborate across teams.
 Familiarity with customer success tools and methodologies is a plus.

 

Start: Start asap - At least 6 months

Område: Stockholm/Hybrid.