Engagement Orchestration manager

Management & Strategy
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Engagement Orchestration manager to design Nordic customer service operating model, define routing/escalation and human–AI handovers, and translate service flows into implementable rules; requires operating model design, routing/escalation, human-AI handovers and Genesys Cloud CX.
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Placement
 Stockholm, Stockholms län
No remote work
Date and extent
Start immediately
0 days