Milan Vujanovic

DBR Annmis and Nezza Available now
Director Of Business Development at Annmis and Nezza
Hi, I am Milan Vujanovic and I represent Annmis and Nezza which is a network of 35 recruiters working together. We specialise in finding right candidates not just for your job but for tour business and future of your company. We stared as small team that is now rapidly growing based on our reputation and our achievements. What we aim now is to push the limit of recruitment standards and set a new margin for success and business growth in the future.

Experience

Pathway
Customer Success Manager Lead
Feb 2020 - Jun 2020
Belgrade
100 %
Pathway is a robust automated insurance communication platform. Since launching in 2016, Pathway’s founders have been on a mission to help brokerages automate and digitize insurance so they can better serve today’s mobile policyholder. In a short time, the Toronto-based software provider has become the top choice for some of Canada’s largest brokerages.
• Lead team of CSM's. • Introduce our product to the principles or marketing leads of insurance brokerages across Canada. • Responsible for training and product support. • The first point of contact for all products. • Understanding the value that products bring to the customer required to conduct voice meetings and software demos. • Plan a strategy based on customer data, product usage and payment plans, to increase customer productivity. Present the plan while using full advantages of software. • Work closely with developers to ensure 100% customer satisfaction. • Identify quality-improving and feature enhancement opportunities.

NCR
Business Operations Analyst II
Apr 2018 - Feb 2020
Belgrade
100 %
Has intermediate Microsoft office skills and ability to teach others. • Capable of writing an executive summary with limited assistance, showcasing the cost or profit associated with the summary. • Able to coordinate conversations with other departments when necessary, guiding the conversation to a resolution that is viable for all parties. • Has high-level organization and capable with working multiple cases within our end-to -and process. • Understands the end to end business process, organizational structure of eternal and external customers. • Seeks instruction for continuous improvement to advance developmental growth. • Versed with internal systems not limited to ERP, CMS, Salesforce, ES, GEMS, QuoteBuilder, EDW. • Ability to write detailed financial reports and submit available SOMs to BOC.

NCR
Advanced Helpdesk Representative L2
Mar 2016 - Apr 2018
Belgrade
100 %
Worked as level 2 support agent for Walmart, an American multinational retailing corporation. My responsibilities include: • Serving as the single point of contact for NCR technicians over the phone as well as the customer when required. • Customer service • Dealing with hardware, networking and application support and issues reported to the helpdesk via the remedy system / email escalations / phone calls. • Taking ownership and responsibility of an issue from start through to a successful resolution. • Escalating issues and involve NOC / FS and other vendors wherever required in order to resolve issues as quickly as possible. • Fostering a team work environment in order to create a synergistic and efficient team. • Working well in a fast-paced environment with deadlines. • Investigating and documenting incident root cause and resolution. • Updating remedy tickets, escalation emails, work orders with any and all needed information. • Developing sound understanding of IT operations and

Personality traits

One trait that is slowly expiring in 20th century?
Honour.

Skills

B2B
Business Analysis
Business Development Strategy
CRM (Customer Relationship Management)
Customer Service
Hiring
IT
Technical Support
Business Intelligence (BI)
Financial Analysis
Project Management
Web Conferencing
B2C
Quality Assurance

Languages

Serbian
English

Preferences

Full time
On site work
Right now

Strengths

CRM
Strategic Thinking
Business Analysis
Team Leadership
Motivational Speaking
Public Speaking
Business Development Strategy

Primary contact

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