Stefan Christiansson

Microsoft Dynamics 365/CRM Senior Architect, Senior Developer, Business Analyst
Senior Architect with over a decade of experience in Microsoft Dynamics, Salesforce and .NET Development projects. Has a proven expertise from large global implementation projects in complex business structures and corporate settings. Was the sole architect and designer behind Scania’s global CRM initiative successfully implemented in over 30 markets with 4000+ users. Has worked in several industries such as automotive, production, service etc. within all main branches of customer relationship, sales, customer support and marketing.


Product Expert, Project Manager
Jan 2020 - Pågående
Södertälje, Sweden
100 %
After successfully designing and realizing the global CRM solution within Scania together with the development team from Sweden, India and Brazil, was promoted within the organization to work closer with the markets to analyze the business requirements and future needs within the more advanced and complex markets. Worked side by side with the product owner to set an overall development roadmap on a high to mid-level. Worked as an advisor to commercial operations with strategy and future development.
Microsoft Dynamics 365 Project Management Business Analysis

Solution Architect and Senior Developer
Jan 2019 - Dec 2019
Stockholm, Sweden
100 %
Designed a CRM Solution for 3nine based on Microsoft Dynamics 365 Cloud. System was implemented to support sales and customer support in their day to day activities. Primary focus of the implementation was ease of use of the system as well as tight integration with NAV of quotations, orders and invoices. Implemented functionality for marketing automation using ClickDimensions as well as Nemely built solution for push notifications
Microsoft Dynamics 365 Microsoft Dynamics NAV

Business Analyst/Solution Architect
Jan 2019 - Dec 2019
Stockholm, Sweden
100 %
Drove the pre-study to gather business requirements from the customer and translated these into a technical solution based on Microsoft Dynamics 365 with a focus on sales pipeline management and a customized quotation solution built as a stand-alone .NET web application integrated with Microsoft Dynamics 365. As the quotation process for the customer is very unique, the standard functionality in Microsoft Dynamics was not a good fit and therefore the decision was made to develop a customized solution with a tight integration with Dynamics. As a user, the switch between the two systems is invisible but from a technical perspective, the solution takes advantage of the best aspects of both a third-party platform as well as a custom-built business application.
Microsoft Dynamics 365 Microsoft Azure .NET Web Application

Architect and Senior Developer
Jan 2017 - Dec 2019
Stockholm, Sweden
100 %
Designed and developed a mobile app solution for Microsoft Dynamics 365 and Salesforce which allows the systems to send rich push notifications to the end users on their iOS devices. This enabled the user to get notifications on anything that happened in the CRM system and allows them to interact with the notification in ways that is not supported by the standard mobile apps for the CRM platforms. The app was first developed in Objective-C but was later converted to Swift. Solution is based on an iOS app which interacts with a backend hosted in Microsoft Azure. To send the notifications and get the responses back, the complete solution also included development in Microsoft Dynamics 365 and Salesforce to extend both of the platforms. Stefan was the sole architect and developer of the solution.
iOS Microsoft Azure Microsoft Dynamics 365 Salesforce

Solution Architect and Senior Developer
Jan 2011 - Dec 2019
Södertälje, Sweden
100 %
Was part of Scania’s CRM journey from 2011 until 2019. At first the IT organization of Scania developed and delivered market-specific solutions based on local requirements. Each market had their own instance with a custom base platform. As the ambition of CRM for Scania grew in 2016, the old way of working was no longer possible to support with the limited resources. Stefan designed a new platform based on Microsoft Dynamics 2016 platform where one instance was to be used on a global scale. To support diverse business requirements for each market, a solution was built on top of Dynamics 365 called market settings. For each market, parameters can be set to control functionality on all levels. With this solution in place, it is possible to gather all users and all data in the same instance for extreme synergy effects as well as simplify the follow-up of the global sales pipeline and interactions with global key accounts.
Microsoft Dynamics 4-2016 Microsoft Dynamics 365 SQL Server C# .NET Development Resco ClickDimensions Integrations Net Framework 4.6 Dynamics 365 Sales .NET

Serendip Spa
Technical Project Manager and Developer
Jan 2010 - Dec 2011
Stockholm, Sweden
100 %
Developed a website based on WordPress, an e-commerce platform as well as implemented Microsoft Dynamics CRM. Microsoft Dynamics CRM was customized to work as a client management and booking system with an XRM-approach. Integrations where made between the website and the CRM system to automate bookings, submitting contact forms etc.
Microsoft Dynamics CRM Visual Studio Reporting Services WordPress .NET PHP

ASA Transporter AB
Technical Project Manager and Developer
Jan 2009 - Dec 2010
Stockholm, Sweden
100 %
Was responsible for the implementation of Microsoft Dynamics CRM 4 for a newly established sales organization. The work included customizing the system according to the needs and requirements of the business, implement integrations with an external ERP and booking system as well as development of reports for both the management level as well as the sales organization. The integration was created using SQL stored procedures publishing new orders from the ERP system to the CRM. Implemented SharePoint for document management and set up an integration with Microsoft Dynamics CRM for management of documents related to customers and opportunities.
Microsoft Dynamics CRM Microsoft SQL Server 2008 R2 SharePoint Visual Studio Reporting Services .NET Scribe Insight

Samhall AB
Technical Project Manager and Developer
Jan 2008 - Dec 2009
Stockholm, Sweden
100 %
Responsible for planning, implementation, customization and training for the CRM system Sales Logix for 100 users spread across 8 geographical regions. Was also responsible for installation of the standard system and development of customer specific solutions based on the requirements of the customer as well as migration of information from earlier systems. Worked with planning and implementation of an integration solution with external systems. Was responsible for support to the IT department. Planned and developed integration solutions with external systems in cooperation with another external consulting company on the request of the customer. The integration was created using SQL server stored procedures and triggers integrating with Biztalk. After the system was launched, developed customer specific report for follow up and validation of customer and sales information. Implemented SharePoint connected to the CRM-system.
Sage Sales Logix Microsoft SQL Server 2005 SharePoint Crystal Reports

Habasit AB
Technical Project Manager and Developer
Jan 2008 - Dec 2009
Stockholm, Sweden
100 %
Was responsible for improving upon an already implemented CRM system as well as providing an integration solution for other external systems. The integration was configured to automatically transfer information between the CRM system and Microsoft NAV. Was also responsible for development of customer specific reports and views. Also performed training of the users. Implemented SharePoint and set up an integration with the CRM system. The integration was created using SQL server views for retrieving relevant information in NAV and transferring over to Sales Logix.
Sage Sales Logix Microsoft SQL Server 2005 SharePoint Crystal Reports Import Microsoft NAV

Relacom AB
Technical Project Manager and Developer
Jan 2008 - Dec 2009
Stockholm, Sweden
100 %
Worked in a team implementing Microsoft Dynamics CRM 4.0 for 40 users. Was responsible for installation of the development and production environments at the customer. Customized the system in accordance with the customer’s requirements. Was also responsible for migration of data to the new system. When the system was delivered, reports and reporting routines were developed. Implemented a document management solution with SharePoint. The integration was made between Microsoft Dynamics CRM and SharePoint to create a complete portal for document management.
Microsoft Dynamics CRM Microsoft SQL Server 2005 SharePoint Visual Studio Reporting Services .NET

Tempur AB
Jan 2006 - Dec 2007
Stockholm, Sweden
100 %
Responsible for the technical tasks implementing Microsoft Dynamics CRM for 30 users spread across the Nordic region. Was also responsible for planning and execution of the integration solution for the ERP system. The integration was setup using SQL server stored procedures. Developed reports for follow-up at the management level.
Microsoft Dynamics CRM Microsoft SQL Server 2005 Visual Studio Reporting Services .NET

Jan 2006 - Dec 2007
Stockholm, Sweden
100 %
Performed installation of Microsoft Dynamics CRM for 15 users at a Nordic level together with Danish colleagues. Was responsible for configuration of the system and developing reports in Reporting Services. Carried out user training in Sweden.
Microsoft Dynamics CRM Microsoft SQL Server 2005 Visual Studio Reporting Services .NET

Solution Architect
Jan 2005 - Dec 2016
Stockholm, Sweden
100 %
Designed an XRM based solution to support the construction of heating pipelines using Microsoft Dynamics CRM 2016 as the platform. The solution included many custom entities, plugins and code to support a non-typical use case for Dynamics while still staying within the supported boundaries of Dynamics CRM but using all the benefits and power that comes out of box with the Microsoft solution. Was the only architect in the project and worked closely with both the developers within the project as well as architects and developers in other systems that was integrated with the CRM solution.
Microsoft Dynamics CRM 2016 .NET development SQL Server Integrations


Stockholm University
Master's in Computer and Systems Sciences

Södertörns Högskola
Master's Degree in Systems Engineering


.NET Framework 4.5
Business Intelligence
Cinema 4D
Click Dimensions
CRM Software
Crystal Reports
CWR Mobility
Dynamics 365
Integrations (With MS CRM)
iOS Development
Microsoft Dynamics 365
Microsoft Dynamics CRM
Microsoft Dynamics CRM Administration
Microsoft Dynamics CRM Configuration
Microsoft Dynamics CRM Training
Microsoft Office
Microsoft SureStep
Power Apps
Power Automate
Power BI
Power Platform
Problem Solving
Sage CRM
Software Architecture
Sugar CRM
Team Foundation Server
Team Player
User experience
Web Development
Windows Server
Active Directory


Business Analyst
Project Manager
Senior Developer
Solution Architect
System Architect
Technical Lead




Full time
Right now
Stockholms län


Solution Oriented
Team Player
Understanding of Business
Problem Solver

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